Community Services

The Tree Hotline

Canopy’s staff and volunteer arborists answer hundreds of tree-related questions from area residents each year. We take great care in responding to these inquiries, giving practical answers, educating callers on local tree selection, care and regulations and referring them to the appropriate resources.

Submit a tree question.

Arborist List

Canopy offers in-depth information on finding and hiring local arborists. The Arborist List provides information for over forty local companies and individuals who can help resolve a variety of tree issues.

Right Tree Right Place

Urban trees that are growing under or too close to power lines can endanger or cause loss of power to residents. Canopy helps to administer the City of Palo Alto’s Right Tree Right Place (RTRP) program which provides rebates and incentives to remove and replace hazardous trees. Canopy provides information to residents, assists with selection of site-appropriate trees and processes rebate requests. If you have a tree on your Palo Alto property that is frequently pruned for utility line-clearing, you may be eligible for this program. If you are interested in the RTRP program, email Canopy with your address, contact information (phone number/email), location and access to the tree (front yard/back yard), species of the tree (if known) and any other details that may be helpful.

If you are a homeowner with an eligible tree, the City of Palo Alto will:

  • Provide free removal
  • Reimburse you up to $300 for stump grinding
  • Reimburse you up to $50 for an appropriate replacement tree

Planting the right tree in the right place saves money and time and prevents frustration for homeowners and the City Utilities Department.

Mentoring and Partnership with Urban Forestry Affiliates

Canopy shares its expertise and practical experience through partnerships with new urban forestry organizations in nearby communities. Canopy currently provides mentoring and fiscal sponsorship to Mountain View Trees and the East Palo Alto Tree Task Force. Canopy is also a member of the statewide organization California ReLeaf and the nationwide Alliance for Community Trees. Canopy shares resources and successful program information with community tree organizations around the country.

“Canopy does an excellent job of thinking honestly about how they can best improve the communities they serve.”

~ John Melvin,
State Urban Forester,
CA Dept. of Forestry & Fire Protection